Student Individual Responsibility User (IRU) Accounts

Your Tulane student status entitles you to 5% off your monthly cellular service.  As an IRU user there are also many ways for you to order new service and accessories, add lines to your account, or obtain the corporate discount on your existing wireless account.

Ordering through the Premier Website

The Premier site provides the easiest and most convenient option for IRUs to order equipment and service online.  Click here to enter Premier.

Ordering through Cingular Retail Store

IRUs can order new service at a Cingular owned retail store. They are required to provide employee identification, such as employee badge or pay stub, in order to take advantage of corporate discounts available to the corporation.

Ordering by Phone

IRUs may order new service by calling National Business Ordering: 1-888-444-4410

Monday through Friday, 8 AM – 8 PM, Eastern Standard Time.

The following information is required:

• Foundation Account Number ( 02393783 )
• Billing and shipping addresses
• Social Security Number
• Choice of equipment and rate plan

Ordering Accessories

Cingular offers a comprehensive set of business accessories for your wireless voice and data devices, including chargers, Bluetooth, memory cards and more. This can be done by going to the Premier site.

To order accessories for the devices Cingular no longer carries, go to www.cingular.com/accessories or call the Accessory Hotline at 1-888-933-1313, Monday through Friday, 8 AM – midnight, Eastern Standard Time, Saturday 9 AM – 9 PM Eastern Standard Time, Sunday 10 AM – 9 PM Eastern Standard Time.

Accessory Hotline requires credit card payment.

Adding a Line to an Existing Billing Account

You may request that new lines of service be added to your existing accounts when ordering through Premier, National Business Ordering, or your Account Team. Be sure to mention the Foundation Account Number ( 02393783 ) when placing your order. If you would like all new activations to be added to a particular account or have other requirements that apply to all orders, please contact your Account Team.

Adding the Corporate Discount to an Existing Service

To obtain the Tulane monthly discount on your existing Cingular account, please visit www.cingular.com/discounts and follow the online IRU validation process.  If the online process is not possible, you can also print, fill out and fax in your IRU certification form.  The discount may take up to two bill cycles to apply.

Adding a Feature or a Rate Plan

IRUs may call Business End User Care to add or change features:

Adding International Services

Cingular provides International Long Distance dialing capability from the U.S. to over 220 countries. Cingular also provides wireless voice roaming in more than 185 countries and data roaming in more than 115 countries. Add International Roaming and/or International Long Distance Dialing features prior to your travels.

For more details, see the Cingular World site at www.cingular.com/cingularworld. 

Activating a Device after Receiving It

IRUs ordering new service from Premier or a Cingular retail store should follow the instructions received with the device.

If ordering a new wireless device from National Business Ordering toll-free number and the device is inactive upon arrival, please call the Contract Acceptance and Activation Line at

1-866-895-1099, 24 hours a day, seven days a week.  You will need to have your wireless phone available and be prepared to provide Social Security Number and Billing ZIP code, as well as validate your employment with Tulane. IRU line validation is done by going to

www.cingular.com/discounts and following the instructions.

Changing a Feature or a Rate Plan

IRUs may call Business End User Care to add or change features:

Changing a Phone Number or an Area Code

IRUs may call Business End User Care to add or change features:

If the new mobile number is outside of the current cellular service area, IRUs should call the Relocation Team at 1-866-999-1166, Monday through Friday, 9 AM – 10 PM Eastern Standard Time and Saturday, 11 AM – 7 PM Eastern Standard Time.

Changing User Information

IRUs may call Business End User Care to add or change features:

Upgrading Hardware at a Retail Store

Equipment returns (within 30 Days)

Within 30 days of purchase, equipment can be returned and/or exchanged for new equipment. This exchange is usually done through the original ordering channel - National Business Ordering, Account Team, Premier or Cingular-owned Retail Store.

IRUs can return or exchange devices at a Cingular-owned retail store (please note that Cingular stores do not always carry all devices).

If the equipment was ordered through Premier, you may call the following number to process your return or exchange: 1-866-499-8008, Monday through Friday, 8 AM – midnight Eastern Standard Time and Saturday, 11 AM – 9 PM Eastern Standard Time.

Equipment Warranty Exchange (30 days to one year)

All equipment that is over 30 days and prior to a year old is under a Manufacturer’s Warranty. To ensure seamless and efficient processing, Cingular will simply exchange your equipment for other similar equipment.

All Cingular & legacy GSM AT&T Wireless equipment that qualifies for a Warranty Exchange can be handled by calling the Warranty Service Center. Be sure to have your purchase receipt and a credit card, if you would like expedited shipping. 1-800-801-1101, Nearly 24/7

Former Legacy TDMA AT&T Wireless Account Warranty Exchange is handled by calling Business End User Care at 1-800-888-7600, 24/7

Accessory Warranty Exchange is taken care of at 1-866-837-7289. Be sure to have your purchase receipt and a credit card, if you would like expedited shipping.

Billing and Payment Issues or Inquiries

Whether requesting credits for billing discrepancies, trying to make a payment or general billing inquiries, IRUs may call Business End User Care:

You can also pay your bill by going to www.cingular.com/myaccount and registering to make credit card payments online.

Reporting and Resolving Technical Data Quality Issues

For wireless data technical issues, please contact Advanced Network Services (ANS): . Cingular 1-800-331-0500 option 0, Monday through Friday, 8 AM – 11 PM Eastern Standard Time and Saturday, 8 AM – 9 PM Eastern Standard Time

Choose the “wireless e-mail or wireless internet” option from the menu and you will reach the Advanced Network Services number.  This number is only for technical troubleshooting while attempting to use data services, such as the phone internet browser, wireless e-mail, tethering, or other non-voice data services. As with all troubleshooting issues, be aware if the problem occurs:

• Everywhere, or only in certain areas
• Always, or just intermittently

Also, please note the indicators that appear on your device.